[’Yes’ answer]

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Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.

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To return or exchange an item, please contact customer services on [email/phone #]. Refunds will be processed back to the original method of payment within [# of days] days of receiving the returned item.

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[’No’ answer]

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Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include [mention specific types of products, e.g. perishable, bespoke, digital, etc].

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However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately on [email/phone #]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Troubleshooting & repairs