This article explains how to troubleshoot charging issues on the Kaabo Mantis 10 dual-drive model using the lithium battery protocol 2 system. 

Use this article if your scooter:

• Will not charge
• Shows incorrect battery percentage
• Has a charger light that stays green
• Has a charger light that flashes red and green
• Only charges while the motor is spinning
• Stops charging unexpectedly

Before You Start

Please prepare the following:

• Your order number
• A photo/video of the issue
• A photo of the display
• A video showing the charger light behaviour
• Confirmation whether:
  • the scooter powers on
  • the battery charges
  • the charger light changes colour
  • the motor engages
• Details about whether the issue started after:
  • charging
  • storage
  • rain or water exposure
  • crash or impact
  • modification
  • third-party repair

If there is visible damage, please also prepare clear photos.

Safety Warnings

• Do not continue riding if there is overheating, motor resistance, smoke, burning smell, visible wiring damage, or water exposure.
• Do not work on wiring while the scooter is powered on or connected to the charger.
• Do not allow disconnected motor phase wires to touch each other.
• Do not open sealed battery components.
• Stop and contact support if unsure.

Scooter Will Not Charge

This issue may be caused by:

• Incorrect display voltage settings
• Charger faults
• Charging port faults
• Wiring faults
• Battery faults

Step 1 – Check the Display Voltage Setting

Incorrect display voltage settings can cause the scooter to appear as though it is not charging even when the battery is already full. 

The correct settings are:

• 48V models: 425
• 60V models: 530

If the setting is incorrect

Correct the setting and test charging again.

If the setting is already correct

Continue to Step 2.

If the issue is resolved

The issue was likely caused by an incorrect display voltage setting.

If the issue remains

Continue to the charger checks below.

Step 2 – Check the Charger Indicator Light

Connect the charger to a power outlet and check whether the charger indicator light turns on. 

If the charger light does not turn on

The charger may be faulty.

Please contact support with:

• A video showing the charger connected to power
• A photo of the charger label

If the charger light turns on

Continue to Step 3.

Step 3 – Check Charger Output Voltage

Connect the charger to the scooter.

If the charger light stays green, measure the charger output voltage using a multimeter. 

For:

• Aviation-head chargers:
  • Red probe to hole 1
  • Black probe to hole 3
• KAABO chargers:
  • Measure between hole 1 and hole 2

If there is no charger output voltage

The charger may be faulty.

Please contact support with:

• Charger voltage readings
• A photo of the charger label

If charger output voltage is normal

The charger is likely operating normally.

Continue to Step 4.

If you are not comfortable using a multimeter

Stop troubleshooting and contact support.

Step 4 – Check the XT30 Charging Connector

Open the battery compartment cover and inspect the yellow XT30 connector between the charging port and battery. 

Check for:

• Loose connections
• Damage
• Detached wiring

If damage or loose wiring is found

Do not continue charging.

Please contact support with:

• Photos of the XT30 connector
• Photos of any visible damage

If the connector appears normal

Continue to Step 5.

Step 5 – Check the Charging Port Wiring

Disconnect the charger from power before continuing. 

Inspect the charging port wiring for:

• Detached red or black wires
• Damaged insulation
• Shorted wiring
• Melted wiring

If wiring damage is found

The charging port may require replacement.

Please contact support with:

• Photos of the charging port wiring
• Photos of any visible damage

If the wiring appears normal

Continue to the battery checks below.

Battery Charging Issue

This section applies if:

• The charger appears normal
• The charging port appears normal
• The scooter still will not charge

Step 1 – Check the Charging Fuse

Disconnect the charger from power before continuing. 

Inspect the fuse on the battery charging line.

The system uses a:

• 5A fuse

Use a multimeter in continuity mode to test the fuse.

If the fuse fails the continuity test

Replace the fuse with the correct 5A fuse and test again.

If the fuse tests normally

Continue to Step 2.

If you are not comfortable testing the fuse

Stop troubleshooting and contact support.

Step 2 – Check Battery Output Voltage

Use a multimeter in 220V DC voltage mode and measure the battery discharge voltage. 

If the battery voltage is only a few volts or there is no voltage output

Disconnect the battery power connection from the controller and try charging the battery separately.

If the battery still will not charge

The battery may require further inspection.

Please contact support with:

• Battery voltage readings
• Photos of the battery connections
• Charger behaviour video

If the battery charges after disconnecting it from the controller

The battery may have entered protection mode.

Charge the battery fully and test the scooter again.

If the battery voltage appears normal

Continue to the charger flashing section below if applicable.

Charger Red and Green Lights Flash Alternately

This section applies if the charger flashes red and green after being connected to the scooter. 

Step 1 – Test the Charger Without the Scooter Connected

Disconnect the charger from the scooter and check whether the charger indicator lights still flash. 

If the charger still flashes red and green

The charger may be faulty.

Please contact support with:

• A video showing the flashing lights
• A photo of the charger label

If the charger behaves normally when disconnected

Continue to Step 2.

Step 2 – Check for Motor Resistance

Carefully rotate the front and rear motors by hand and check for resistance. 

If a motor has resistance

Open the battery compartment cover and disconnect the yellow, green, and blue phase wires from the affected controller.

Important Safety Note

Do not allow the disconnected phase wires to touch each other. 

Rotate the motor again.

If the resistance disappears after disconnecting the phase wires

The related controller may require further inspection.

Please contact support with:

• A video showing the resistance
• Photos of the controller wiring

If the resistance remains

Further motor inspection may be required.

Please contact support with:

• A video showing the issue
• Photos of the motor wiring

If there is no motor resistance

Continue to Step 3.

Step 3 – Check Controller Continuity

This step requires electrical testing equipment and technical experience. 

Use a multimeter in continuity mode and test continuity between:

• The controller black negative wire
• The yellow, green, and blue phase wires

If continuity exists between the black wire and any phase wire

The controller may require further inspection.

Please contact support with:

• Multimeter test results
• Photos of the controller wiring

If no continuity exists

Continue to Step 4.

If you are not comfortable performing continuity testing

Stop troubleshooting and contact support.

Step 4 – Check the Charging Port Wiring

Disconnect the charger from power before continuing. 

Inspect the charging port red and black wires for:

• Detached wiring
• Damaged insulation
• Shorting or melted wiring

If wiring damage is found

The charging port may require replacement.

Please contact support with:

• Photos of the charging port wiring
• A video showing the issue

If the wiring appears normal

The battery may require further inspection.

Please contact support with:

• Charger behaviour video
• Battery voltage readings if available
• Photos of the battery wiring

Scooter Only Charges While the Motor Is Spinning

This section applies if:

• The scooter only charges while the motor is spinning
• The charger light stays green while the scooter is stationary

Step 1 – Observe the Charger Light While the Motor Is Running

Lift the rear wheel safely off the ground. 

Start the motor while the charger is connected and observe the charger light.

If the charger light turns red

The battery may require further inspection.

Please contact support with:

• A video showing the test
• Charger behaviour video

If the charger light stays green

The issue may involve:

• Charging wiring
• Charging port faults
• Charger faults

Continue to Step 2.

Step 2 – Check the Battery-to-Charging-Port Wiring

Inspect the wiring between:

• The battery
• The charging port

If wiring damage is found

Do not continue charging.

Please contact support with:

• Photos of the wiring
• A video showing the issue

If the wiring appears normal

Continue to Step 3.

Step 3 – Check Charging Port Voltage

Measure the charging port voltage using a multimeter after connecting the charger. 

If charging port voltage is normal

The battery may require further inspection.

Please contact support with:

• Voltage readings
• Charger behaviour video

If charging port voltage is abnormal

Measure the charger output voltage.

If charger output voltage is normal

The charging port may require further inspection.

Please contact support with:

• Charging port voltage readings
• Photos of the charging port

If charger output voltage is abnormal

The charger may require further inspection.

Please contact support with:

• Charger voltage readings
• A photo of the charger label

When To Contact Support

Please contact support if:

• The issue remains after completing these checks
• You are unsure how to complete a step
• The scooter has visible wiring damage
• There was water exposure, crash, impact, modification, or third-party repair
• The scooter has motor resistance
• The charger flashes red and green continuously
• Internal electrical inspection may be required
• The scooter is unsafe to ride

What To Send Support

Please provide:

• Your order number
• A photo/video of the issue
• A photo of the display
• A video showing the charger light behaviour
• Battery voltage readings if available
• Charger voltage readings if available
• Photos of visible wiring or connector damage
• Confirmation of:
  • water exposure
  • crash or impact
  • modifications
  • third-party repair
• Details of troubleshooting already completed

Important Safety Notes

• Do not continue riding with unresolved charging or electrical issues.
• Do not ride with motor resistance, overheating, visible wiring damage, smoke, burning smell, or water exposure.
• Do not open sealed battery components.
• Do not work on wiring while the scooter is powered on or connected to the charger.
• Do not allow disconnected motor phase wires to touch each other.
• Do not force connectors together.
• Stop troubleshooting and contact support if unsure.