Pure Air5 Pro+ / Ultra Suspension – Setup, Charging, Operation, Maintenance & Error CodesUpdated a month ago
Pure Air 5 Pro+ & Ultra
WHAT’S IN THE BOX
- 1x Pure Air5 Pro+ Suspension or Pure Air5 Ultra Suspension
- 1x Charger
- 1x User manual
- 1x Allen key (3mm)
- 4x M5 countersunk bolts
If any item is missing, contact your local support team immediately. Keep the packaging for the duration of the warranty.
SETTING UP YOUR NEW E-SCOOTER
- Remove any remaining protective packaging from the scooter.
- Unfold it to its upright position, making sure the latch is down.
- Keep the scooter within the opened box during setup so it stays firmly in place.
- Lift the latch mechanism until it clips securely into the stem.
- Lift the handlebar onto the stem, ensuring the internal wires are not trapped and the external brake cable is not twisted.
- Rotate the handlebar to align the holes in the stem with the handlebar.
- Insert and tighten all 4 stem bolts clockwise until flush, using the supplied Allen key, in the order shown in the diagram.
- Add an additional quarter turn to each bolt in the same order.
- Re-tighten each bolt firmly. If using a torque wrench, tighten to 5Nm.
- Fully charge the scooter until the charger light changes from red to green. Recommended time: 6–10 hours.
- Check the tyres are inflated to 36 PSI / 2.5 Bar.
Important: Do not ride the scooter if the latch is loose.
Important: Always use the valve extender with your pump, or you may damage the tyre valves.
RIDING INSTRUCTIONS
- Turn on the scooter by pressing and holding the central multifunction button for 2 seconds.
- Lift the kickstand.
- Place one foot on the deck and push against the floor with your other foot to move forward.
- Once moving, press the throttle steadily with your thumb to accelerate.
- The throttle will only engage once the scooter reaches 3 km/h.
- Steer by turning the handlebars left and right.
- Slow down by pulling the brake lever. Braking activates both the electrical rear brake and the front drum brake.
- To stop, slow to almost a standstill, then place one foot on the ground and lean slightly onto it as you come to a complete stop.
PURE APP
The scooter can connect to the Pure app on iOS and Android devices. The app allows riders to:
- Use a smartphone as a dashboard
- View speed and battery level
- Lock the scooter to prevent unauthorised use
- Change units between km/h and mph
- Turn on cruise control
The default PIN is 888888. Change it to something unique and memorable.
DISPLAY AND CONTROLS
Multifunction button
- Press and hold for 2 seconds: turn scooter on or off
- Short press: turn headlights on or off
- Double press: change drive mode
- The scooter turns off automatically after 5 minutes of inactivity
Drive modes
The scooter cycles through 3 drive modes:
- Pedestrian – 6 km/h
- Normal – 20 km/h
- High – 25 km/h
The chosen drive mode is saved when the scooter is turned off.
Speed
- Speed is shown in large digits in the centre of the display
- The throttle will not engage below 3 km/h
Indicators
- Activated by pressing the left or right indicator buttons
- Green arrows flash in the top corners of the screen in sync with the indicators
- Indicators cancel with a second short press
- Indicators automatically self-cancel after 30 seconds
- Indicators are available on selected models only
Battery status
Battery charge is shown under the speed display in five bars:
- 100–81%
- 80–61%
- 60–41%
- 40–21%
- 20–11% red
- 10–0% flashing
Cruise control
- Cruise control is turned off by default
- It can only be enabled via the mobile app
- When enabled, the icon flashes white
- Holding the throttle at a constant speed for 5 seconds activates cruise control
- When active, the icon stays solid white and two beeps sound
- Cruise control is cancelled by pressing the brake or throttle, signalled by a single beep
BATTERY AND CHARGER
Before charging
- Do not use the charger if the charger or cables are damaged
- Only use the original charger provided with the scooter or a genuine replacement from Pure Electric
- Charger model for Pure Air5 Pro+: FY-42020000
- Charger model for Pure Air5 Ultra: FY1505462000
- Allow the scooter to cool down before charging
Charging instructions
- Fully charge the battery before riding for the first time
- While charging, all normal scooter functions are disabled
- Pressing the multifunction button while charging shows a charging battery indicator
- When the charger light changes from red to green, charging is complete
- Unplug the charger when charging is finished
Charging conditions
- Only charge the scooter in temperatures between 5°C and 40°C
- Charge in a dry and clean environment, out of direct sunlight
- Charge in a safe, well-ventilated area away from flammable materials, children, and pets
- Do not leave the scooter unattended while charging
- Never charge the scooter while asleep
- Never store or charge the scooter in fire escape routes
- The scooter is not intended for use at elevations higher than 2000m above sea level
Battery care
- If the scooter will not be used for a long period, fully charge it at least once every month
- Longer charging times or poor performance may indicate battery issues
WATER RESISTANCE
- IP65 rated
- Suitable for use in rain and through puddles
- Partial or total submersion must be avoided
- Submersion voids the warranty
PRE-RIDE CHECKS
Before each ride:
- Check that all screws and bolts are tight, especially those of the handlebar, hinge, brakes, and front and rear wheel
- Check tyres and tyre pressures are within the stated range of 36–50 psi
- Ensure the front drum brake is properly adjusted
Regenerative braking on the rear wheel may be reduced when the battery is fully charged, especially at the start of a downhill ride, in order to protect the battery.
MAINTENANCE
- Thoroughly clean the scooter with a damp cloth after each use
- If there is looseness in the latch, stem, or footpad hinge mechanisms, contact your local support team immediately
- Always check tyre pressures before riding
- Lower pressures within the recommended range provide a more comfortable ride
- Higher pressures provide more efficient performance
STORAGE
- Store the scooter in a dry place away from direct sunlight
- Recharge the battery every month if left unused
- Do not store above 50°C or below -20°C
- Cold temperatures reduce battery capacity and range
CLEANING
- Clean using a slightly damp sponge or cloth
- Dry afterwards with a towel
- Do not use excessive water
- Do not use harsh substances such as degreasers
- Never use a pressure washer
REPAIRS
- For warranty-covered repairs, contact your local support team
- Local e-scooter repair shops may help with small non-warranty repairs
- Opening, disassembling, or modifying the scooter with non-official parts or by a non-qualified person invalidates the warranty
- Batteries are not replaceable by the user and must only be replaced by Pure Electric
SAFETY INSTRUCTIONS
- Suitable for riders aged 16 years and above
- Can be used by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, if they have proper supervision or instruction and understand the hazards involved
- Children must not play with the scooter
- Cleaning and maintenance must not be carried out by children without supervision
- Only use the power supply unit provided
- If the scooter does not contain all required parts or appears damaged, contact Pure Electric within 30 days of purchase
IF YOUR SCOOTER DOESN’T TURN ON
The scooter may sometimes enter a deep sleep mode. To awaken it:
- Plug the charger into the scooter
- The charger light should change from green to red
- Fully charge the scooter
- When the charger light changes from red to green, the charge cycle is complete
ERROR CODES
- E1 – Rear Electronic Brake Failure
Do not ride. Contact your local support team. - E2 – Throttle
Do not ride. Contact your local support team. - F2 – Throttle
This indicates the throttle was not in the “0” position when the scooter was switched on. Check that the throttle is at “0”. F2 should clear. If the throttle is sticking and not naturally returning to “0”, or the fault persists, do not ride the scooter and contact your local support team. - E3 – System Communication
Do not ride. Contact your local support team. - E4 – Over-current
Contact your local support team. - E5 – Under-voltage
Contact your local support team. - E6 – Over-voltage
If only present infrequently or immediately after charging and then disappears, this is expected. If more consistent, the unit requires inspection. Contact your local support team. - E7 – Motor Speed
Contact your local support team. - E9 – System Over Temperature
If only present infrequently, particularly after a long or uphill ride, and clears when allowed to cool, this is expected. If more consistent, the unit requires inspection. Contact your local support team. - E11 – Motor Over Temperature
If only present infrequently, particularly after a long or uphill ride, and clears when allowed to cool, this is expected. If more consistent, the unit requires inspection. Contact your local support team. - E13 – Battery Communication
Contact your local support team.
INTENDED USE AND RIDING SAFETY
- Designed for personal use and short-distance travel on tarmac and paved surfaces
- Not suitable for loose surfaces such as gravel or sand
- Not suitable for slippery surfaces such as wet stone, cobbles, ice, snow, or metal
- Not suitable for off-road use
- For one rider only
Additional safety points:
- Maximum rider load: 120 kg
- Maximum user height: 2 m
- Do not carry objects on the handlebars
- Wear flat, closed shoes
- Keep both feet on the scooter while riding, except when starting or stopping
- Wear protective equipment such as a helmet and kneepads
- Hold the handlebars firmly with both hands
- Do not ride under the influence of drugs, alcohol, or medication that may impair judgement
- Use extra caution in wet conditions and in the dark
- Avoid overcrowded areas
- Dismount in pedestrian zones
- Not intended for acrobatic use
- Fold the kickstand up before stepping onto the scooter
- Never step on the mudguards
- The brake may become hot during use and should not be touched after use