MANUAL

WHAT’S IN THE BOX

• 1x Segway Ninebot MAX G3
• 1x User Manual
• 1x Important Information booklet
• 1x AC cable
• 5x M6 screws
• 2x M4 screws
• 1x 3/32'' (2.5 mm) Allen wrench
• 1x 5/32'' (4 mm) Allen wrench
• 1x 7/64'' (3 mm) Allen wrench
• 1x 3/16'' (5 mm) Allen wrench
• 1x valve stem extension
• 1x license plate holder

Keep the original packaging for at least 15 days. 

SETTING UP YOUR NEW E-SCOOTER

1. Get a friend to help lift the scooter out of the box.
2. Place it on the ground and unfold the kickstand.
3. Unfold the stem.
4. Close the quick-release lever until the folding latch reaches the bottom.
5. Make sure the quick-release lever is locked firmly when pushed down without lifting the folding latch.
6. Slide the handlebar and wires into the stem with the headlight facing forward.
7. Install the four screws in order using the 5/32'' (4 mm) Allen wrench.
8. Tighten to 9 ± 1 N·m.
9. Install the license plate holder using the 7/64'' (3 mm) Allen wrench.
10. Tighten the license plate holder screw until it is flush with the screw hole. Do not use excessive force.
11. Charge the eKickScooter for three seconds to activate the battery.
12. Power on the eKickScooter.

Important setup notes

• Make sure the folding latch reaches the bottom before riding.
• Make sure the quick-release lever is firmly locked.
• The scooter makes a “click” sound when the folding mechanism is tightened.
• Make sure the folding latch is in the locked position before riding.
• Stop riding immediately if the folding latch cannot be locked properly.
• If the locking device becomes loose or cannot be locked properly, stop using the scooter immediately and contact customer service.

ACTIVATION

• A non-activated eKickScooter keeps beeping when turned on.
• While non-activated, speed is limited to 9 mph (15 km/h).
• Download the Segway Mobility App and register or log in.
• Scan the QR code displayed on the dashboard through the app, or tap Search vehicle in the app and pair it with the scooter.
• Follow the instructions and watch the Riding Safety video.
• Activate the eKickScooter in the app.
• After activation, the default speed mode is Drive mode.

SEGWAY MOBILITY APP

The Segway Mobility App includes additional warnings, instructions, guidance, and function updates.

Features shown in the manual include:

• Light Effect
• Locking Function
• Energy Recovery
• Start Speed
• Scheduled Charging
• Custom Button
• Imperial / Metric System
• Custom Sound Effect
• Customize Mode Speed
• Charging Limit
• Traction Control System (TCS)
• Incoming Call Notification
• Vehicle search / pairing
• Firmware updates

Some functions may vary depending on app or firmware version. 

HANDLEBAR FUNCTIONS

Mode Switching / Cruise Control Button

• Press to switch speed mode.
• In non-Walk Mode, when speed is ≥ 3 mph (5 km/h), press and hold for 2 seconds to enable Cruise Control.
• Press again, use the throttle, or squeeze the brake lever to disable Cruise Control.

Custom Button

• Default function is electronic horn.
• Quick features can be customised through the Segway Mobility App.
• After setting, press the custom button to use the selected function.

Direction Indicator Buttons

• Press left or right to activate the corresponding signal.
• Press again to turn the signal off.
• Press and hold the left or right indicator button for 2 seconds to turn emergency flashers on or off.

Power Button / Headlight

• Press to power on the scooter.
• Press and hold for 2 seconds to power it off.
• After powering on, press to switch headlight mode between:
  • On
  • Auto Mode
  • Off

Bell Button

• Press to use the bell.

Throttle

• Twist / press the throttle to speed up.

DASHBOARD

The dashboard displays:

• Headlight status
• Bluetooth connection
• Trip distance
• Battery level
• Traction Control System (TCS) indicator
• Local time
• External battery level
• Left / right direction indicators
• Speedometer
• Remaining mileage
• Warning indicator and error count

Dashboard notes

• When the headlight is on, the clearance lamps light up white.
• When the direction indicator is on, the clearance lamps flash yellow.
• Clearance lamps can be disabled in the Segway Mobility App.
• When battery level is below 10%, it displays red.
• The Bluetooth icon lights up when the scooter is successfully connected to a mobile device.

SPEED MODES

The manual lists these speed modes:

• ECO Mode – 10 mph (16 km/h)
• Drive Mode – 15 mph (25 km/h)
• Sport Mode – 20 mph (32 km/h)
• Sport+ Mode – 28 mph (45 km/h)
• Walk Mode – 3 mph (5 km/h)

PARK MODE

• If the starting speed is set to below 1.86 mph (3 km/h), the scooter automatically enters Parking mode (P) when powered on.
• The scooter cannot accelerate while P is displayed.
• Exit Parking mode by:
  • squeezing the brake lever once, or
  • accelerating the scooter to over 1.86 mph (3 km/h) before riding.

RIDING INSTRUCTIONS

Starting and gliding

1. Power on the eKickScooter.
2. Stand on the footboard with one foot.
3. Push off with the other foot to start gliding.

Accelerating

• Put both feet on the footboard and stand stably.
• Press the throttle to speed up once balanced.
• For safety, the motor does not engage until the scooter reaches 1.9 mph (3 km/h).
• Start Speed can be adjusted through the Segway Mobility App.

Decelerating

• Slow down by releasing the throttle and squeezing the brake lever.

Steering

• Slightly turn the handlebar to turn left or right.
• When turning, press the left or right direction button to activate the signal.
• Press the same button again to turn the signal off.

Stopping and parking

• Put down the kickstand when getting off the scooter.
• Parking on a hardwood floor may cause irreversible stains or surface damage.

CRUISE CONTROL

• Cruise Control can be enabled when speed is above 3.1 mph (5 km/h) by pressing and holding the Cruise Control button for 2 seconds.
• Two beeps sound when Cruise Control engages.
• The Cruise Control icon stays on while active.
• Exit Cruise Control by:
  • pressing the Cruise Control button,
  • using the throttle,
  • squeezing the brake lever.

Important Cruise Control notes

• Once engaged, the scooter continues maintaining speed when the throttle is released.
• Releasing the throttle while in Cruise Control does not reduce speed or stop the scooter.
• Anyone borrowing the vehicle should be informed in advance if Cruise Control is enabled.

AUTO HEADLIGHT

• With the scooter powered on, press the power button to switch to Auto Headlight mode.
• In Auto Headlight mode, the headlight turns on or off depending on ambient brightness.
• Auto Headlight can be disabled through the Segway Mobility App.

ENERGY RECOVERY

Energy Recovery settings in the app:

• Off
• Strong
• Weak

How it works

• By default, Energy Recovery is set to Off.
• When enabled, releasing the throttle while riding activates Energy Recovery automatically.
• The motor then produces reverse electromotive force, slowing the scooter.
• Strong mode creates more noticeable deceleration.

Important notes

• Energy Recovery is designed to assist braking, not replace the braking system.
• Use the brake lever whenever you need to stop or slow down safely.
• Use extra caution on downhill paths or under special riding conditions.
• Releasing the throttle on a decline may still result in acceleration due to gravity and inertia, while Energy Recovery also applies decelerative force.
• Energy Recovery does not engage while Cruise Control is active.
• After Cruise Control is disengaged, releasing the throttle activates Energy Recovery if it is enabled.
• Energy Recovery remains enabled until manually turned off in the app.
• The dashboard does not show Energy Recovery status. It can only be checked and adjusted in the app.
• Any borrower should be informed of the current Energy Recovery setting.

LOCKING FUNCTIONS

CodeLock

The Segway Mobility App allows enabling or disabling CodeLock through:

• Homepage
• More Functions
• Locking Function

Available options:

• Digital CodeLock
• Pattern CodeLock

Digital CodeLock

• Set a 4-digit password in the app.
• Use the Power Button and Mode Switching Button to enter the password.
• The number decreases by one for each press of the Mode Switching Button.
• The number increases by one for each press of the Power Button.
• Squeeze any brake lever or press the Custom Button to confirm each digit.
• Left and right buttons can be used to check each password entered.
• After the correct password is entered, the buzzer emits two short beeps and the vehicle powers on.

Pattern CodeLock

• Set a 4 to 8 direction password in the app.
• Use the directional buttons to enter the pattern.
• The buzzer emits a short beep with each direction entered.
• After the correct pattern is entered, the buzzer emits two short beeps and the vehicle powers on.

Password attempts

• Digital or pattern password can be entered up to 3 times.
• After 3 wrong entries, the screen powers off automatically.
• A fourth attempt is possible after powering on again.
• If the password is entered incorrectly again, an alert is triggered.

AirLock

• AirLock can be enabled or disabled through the app.
• A digital or pattern unlocking passcode must be set first in the app.
• With AirLock enabled, turn on Bluetooth on the phone and connect it to the vehicle.
• When the phone is close to the vehicle, Bluetooth connects automatically and the dashboard Bluetooth icon lights up.
• Press the Power Button to power on the vehicle.
• If AirLock is enabled but unlocking fails, press the power button to try AirLock again, or double press the power button and use the digital password to unlock the vehicle.

Abnormal Movement Alert

• This alert can be turned on or off in the Segway Mobility App.
• If the powered-off scooter detects abnormal movement:
  • the buzzer sends an alert for 5 seconds,
  • the driving wheel is locked.
• If the movement stops after 5 seconds, the alert stops.
• If abnormal movement continues, the alert continues.
• In some cases, all lights flash with the alert for 5 seconds.

APPLE FIND MY

Only Apple device users need these instructions.

Add vehicle to Find My

Method A:

• Connect the vehicle with the Segway Mobility App.
• Enable Find My in:
  • Homepage
  • More Functions
  • Locating vehicle
  • Enable
• It then switches to the Find My app.
• Tap +
• Tap Add Other Item
• Choose the vehicle and follow the pairing instructions.

Method B:

• Open the Find My app on iPhone or iPad.
• Tap +
• Tap Add Other Item
• Power on the vehicle.
• Pair the unlocked vehicle by:
  • squeezing the brake lever three times,
  • pressing the power button once,
  • choosing the vehicle in Find My,
  • following the on-screen instructions.

Find My notes

• A maximum of 3 iOS devices with the same account can be connected.
• The owner can enable or disable Find My Beacon by squeezing the brake lever 9 times and pressing the power button once while unlocked.
• Under special conditions, any iOS user can look up the vehicle S/N in Apple Find My by squeezing the brake lever 8 times and pressing the power button once.
• Owners can update firmware after connecting the eKickScooter to the Segway Mobility App. Non-owners cannot update firmware.
• The manual describes Nearby, Separated, and Connected status behaviour for Find My pairing.

Reset Find My pairing

Method A:

• Connect the vehicle in the Segway Mobility App.
• Disable Find My through:
  • Homepage
  • More Functions
  • Locating vehicle
  • Disable
• Manually remove the vehicle from the Find My app.

Method B:

• Power on the unlocked vehicle.
• Squeeze the brake lever 5 times.
• Press the power button once.
• Then manually remove the vehicle from the Find My app.

SCHEDULED CHARGING

• Scheduled Charging can be enabled in the Segway Mobility App.
• Set the charging schedule in the app.
• When the charger is plugged in, charging starts automatically at the scheduled time with two beeps.
• To start charging before the scheduled time:
  • double press the power button, or
  • tap Start Now in the app after plugging in the charger.
• The manual also shows that squeezing and holding any brake lever for 3 seconds can start charging immediately.

CHARGING

Charging steps

1. Open the charging port rubber plug.
2. Insert the charge plug.
3. Fasten the rubber plug when finished.

Charging warnings

• Do not charge the battery if the charge port, battery charger, or power cord is wet.
• Only use the original battery charger provided by the manufacturer.
• Do not use a charger from another product.
• Do not charge or use the battery if it is damaged or if there are traces of water.
• Close the charging port cover when not charging.
• Unplug the charger when it is not in use.
• Do not leave the scooter unattended while charging.

Additional charging notes

• When charging with the Ninebot eKickScooter adaptor (sold separately), open the charging port cover on the lower end of the stem and plug in the charger.
• If battery power is under 30% and the scooter is not powered on for about 7 consecutive days, the battery enters sleep mode.
• If this happens, charge it for three seconds to activate the battery.

FOLDING, CARRYING & UNFOLDING

Folding

1. Power the scooter off before folding.
2. Lift the folding latch.
3. Open the quick-release lever.
4. Press the lever again and fold the stem.

Carrying

1. Align the snap hook with the illustrated area at the rear of the pedal.
2. Press it down to hook onto the buckle.
3. Lift by the stem to carry.

Unfolding

1. Disengage the snap hook from the buckle.
2. Unfold the stem.
3. Close the quick-release lever.
4. Make sure the folding latch reaches the bottom.

Transport note

• Secure the scooter properly during transportation to avoid battery damage from collision.

TYRES

• Unscrew the valve cap.
• Connect the valve stem extension to the tyre valve stem.
• Tire type: 11-inch tubeless self-sealing tyres
• Recommended tyre pressure: 42–48 psi
• Ensure tyres are properly inflated before riding.
• Riding with underinflated tyres can cause permanent tyre damage, affect riding safety, and may lead to the motor overworking and overheating.

SAFETY INSTRUCTIONS

• Always wear a helmet.
• The rider age range shown in the manual is 16–55 years.
• Required height is 160 cm+.
• Always wear elbow pads and knee pads when riding.
• Do not wear high heels when riding.
• Do not overtake.
• Do not carry passengers.
• Do not ride with only one foot or one hand.
• Do not ride up or down stairs or jump over obstacles.
• Do not park outdoors or in open space for a long time.
• Avoid contacting obstacles with the tyre or wheel.
• Watch your head when passing through doorways.
• Do not twist or press the throttle while pushing the vehicle.
• Do not carry heavy objects on the handlebar.
• Control your speed when going downhill.
• Do not rotate the handle violently while driving at high speed.
• Do not keep your feet on the rear mudguard.
• Do not use a mobile phone or wear earphones while riding.
• Keep speed between 5–10 km/h when riding through speed bumps or uneven surfaces.
• Do not ride the scooter in the rain.
• Do not ride through puddles or other obstacles.
• Do not ride on public roads, motorways, or highways unless local laws or regulations specifically allow it.
• Do not touch the brake after riding.
• Do not touch the hub motor after riding because it can get hot.
• Avoid potholes.

RIDING NOTES

• Braking distance may vary significantly depending on rider weight and conditions.
• Heavier riders may experience longer braking distances.
• Always adjust speed and maintain a safe distance.
• Be cautious and maintain balance when riding uphill.
• The scooter may decelerate when going uphill depending on rider weight and environmental conditions.
• Do not ride uphill on slopes steeper than 30°.

STORAGE

• Store the eKickScooter in a cool, dry place away from direct sunlight and extreme temperatures.
• If left powered on and unattended for a long period, the scooter may enter sleep mode.
• Refer to the activation process to reactivate it from sleep mode.

Segway Ninebot Max G30 Unboxing + Functional Testing