Get answers to frequently asked questions about our products. Learn about features, benefits, safety guidelines, and other essential information to enhance your e-ride experience.
We recommend avoiding the use of our scooters in heavy rain, as they are water-resistant but not fully waterproof. Please avoid submerging the footboard or wheels in deep water, as this can damage the battery and electric motors. Additionally, exerci
In Australia, e-ride regulations can vary by state. Generally, you can ride an e-bike or e-scooter without a special license and enjoy it on private property. Some of our bikes and scooter feature powerful motors and convenient thumb throttles, desig
No, it is not possible to take your scooter or e-bike on an airplane. Most airlines have strict regulations regarding the transport of lithium-ion batteries, which are commonly used in electric scooters and e-bikes. The size and capacity of these bat
Yes, we can help with the initial setup of your e-ride. However, please note that labor charges will apply. For more details or to schedule a setup appointment, please contact our support team.
Yes, but only the specific models we sell for kids. Please check our Electric Kicks website to find the appropriate products designed for children. For all other models, we consider them to be purely for adult use, and it is at the user's own discret
The range and battery capacity of electric scooters and e-bikes depend on several factors, including:. Key performance metrics for batteries. Battery Display Accuracy: The battery percentage or bars shown on the display are not entirely accurate. The
Yes, the charger will be compatible with your electrical system and will come with the appropriate plug. Our chargers are designed to meet the electrical standards and plug types of the regions we ship to, ensuring a seamless setup process. If you ha
The weight limits are listed for each specific model on their respective product pages. Please refer to these pages for the exact weight limits of the e-ride you are interested in. If the weight limit is exceeded, the e-ride will not perform as expec
