How do I initiate a return?Updated 10 months ago

To initiate a return, follow these steps:

1. Take pictures and videos of every side of the unit showing the condition and the issue you are experiencing.
2. Email the pictures and videos along with a detailed description of the issue to our support team at [email protected].
3. Our support team will review your submission and provide you with further instructions on the return process.
4. If instructed to return the unit, pack it securely in its original packaging and follow any specific shipping instructions provided by the support team.

 For more details, please refer to our Returns Policy.