Our return policy allows you to return your electric ride under the following conditions:. If the product meets these conditions, you can initiate a return by contacting our support team at support@electrickicks.com.au with detailed pictures and vide

Our return policy allows you to return your electric ride under the following conditions:<ul><li>Returns must be made within 30 days of purchase.</li><li>The product must be unused, undamaged, and in its original packaging.</li><li>All returned products will be thoroughly inspected by our technicians to ensure they meet these criteria.</li></ul>If the product meets these conditions, you can initiate a return by contacting our support team at <a rel="noreferrer">support@electrickicks.com.au</a> with detailed pictures and videos of the unit.For more details, please refer to our <a href="https://www.electrickicks.com.au/pages/electric-kicks-returns-policy">Returns Policy</a>.

What is your return policy?

To initiate a return, follow these steps:. For more details, please refer to our Returns Policy.

To initiate a return, follow these steps:<ol><li>Take pictures and videos of every side of the unit showing the condition and the issue you are experiencing.</li><li>Email the pictures and videos along with a detailed description of the issue to our support team at <a rel="noreferrer">support@electrickicks.com.au</a>.</li><li>Our support team will review your submission and provide you with further instructions on the return process.</li><li>If instructed to return the unit, pack it securely in its original packaging and follow any specific shipping instructions provided by the support team.</li></ol>&#xA0;For more details, please refer to our <a href="https://www.electrickicks.com.au/pages/electric-kicks-warranty-policy" rel="noreferrer" target="_new">Returns Policy</a>.

How do I initiate a return?

To ensure your package arrives safely and on time, please follow these packaging guidelines:. Important Notice:

To ensure your package arrives safely and on time, please follow these packaging guidelines:<ol><li>Use a Rigid Box: Utilize the original box with flaps intact.</li><li>Hazardous Materials Indicators: Do not remove any hazardous materials indicators.</li><li>Remove Old Shipping Labels: Eliminate any shipping labels that are no longer applicable.</li><li>Wrap Items Securely: Use bubble wrap to wrap all items.</li><li>Cushioning Material: Use adequate cushioning material, such as Styrofoam, to protect the items.</li><li>Strong Shipping Tape: Seal the package with strong tape designed for shipping.</li><li>Avoid String or Paper Over-wrap: Do not use string or paper to over-wrap the package.</li><li>Digital Label: Print and use only the digital label with clear, complete delivery and return information. Ensure the label is visible on the box.</li></ol>Important Notice:<ul><li>If a scooter arrives at our facility in subpar packaging, we reserve the right to decline delivery acceptance.</li><li>Any damage incurred during transit due to inadequate packaging is not eligible for warranty coverage.</li><li>For scooters returned for a refund with damaged parts due to improper packaging, repair costs will be deducted from the total refund amount.</li></ul>

How do i safely pack my unit?

Once we receive your returned item, it will undergo a thorough inspection by our technicians. If the return meets our policy criteria (unused, undamaged, and in its original packaging), we will process your refund. The refund will be issued to your o

Once we receive your returned item, it will undergo a thorough inspection by our technicians. If the return meets our policy criteria (unused, undamaged, and in its original packaging), we will process your refund. The refund will be issued to your original payment method within a few days after the inspection is completed.For more details, please refer to our Refund Policy.

When will I receive a credit for my returned item?

Monday 09:00 AM - 05:30 PM AEST
Tuesday 09:00 AM - 05:30 PM AEST
Wednesday 09:00 AM - 05:30 PM AEST
Thursday 09:00 AM - 05:30 PM AEST
Friday 09:00 AM - 05:00 PM AEST

Electric kicks

Returns

Shipping & returns

What payment methods do you accept?

Can I change my payment method after placing an order?

Can I place an order online and pick it up at a later time?

How can I place a preorder?

When will I receive my preorder?

What happens if the release date of a preorder changes?

Can I cancel my preorder?

How do I cancel my order?

Ordering

How can i track my order?

Do you offer international shipping?

How can I change the address on a package that has already been shipped?

How do I cancel my order if it has already been shipped?

Shipping

What is your warranty policy?

Is shipping covered by your warranty?

Do you have a service centers in my area?

Do you have spare batteries and other parts available in stock?

What should I do if my unit is not functioning properly?

How do I submit a warranty claim?

What are the options for repairing my unit after the warranty period has expired?

Is the warranty transferable to a second-hand owner?

Warranty

Is it safe to use your scooter in the rain?

Is it legal to use a scooter in my area?

Is it possible to take my scooter or e-bike on an airplane?

Can you help with the initial setup of my e-ride?

Can an underage child use an electric ride?

Details about the Range and Battery Capacity of Your Electric Rides

Will the charger be compatible with my country's electrical system and come with the appropriate plug?

What is the weight limit for your e-rides, and what are the consequences if I exceed it?

General e-ride questions

Apollo City & Air setup guide

Apollo phantom setup guide

Apollo Ghost setup guide

Apollo Pro setup guide

Apoollo City Drum Brake Adjustment

Apollo

Aventon Soltera setup guide

Aventon Soltera assembly instructions

Aventon Pace 500.3 setup guide

Aventon Pace 500.3 assembly instructions

Aventon Abound setup guide

Aventon Abound assembly instructions

Aventon Ramblas assembly instructions

Aventon Sinch.2 setup guide

Aventon Sinch.2 assembly instructions

Aventon Level.2 setup guide

Aventon Level.2 assembly instructions

Aventon

Segway Ninebot G2 Max setup guide

Segway app operation

Segway P100s Initial setup

Segway P100s Disassembly

Segway P100s Syncing Segway App with New NFC Card

Segway GT 2 Unboxing Video and Scooter Activation

Segway GT 2 Engine Speaker Pairing Tutorial

Segway GT2 Assembly & Disassembly

Segway C2 Pro initial setup

Segway C2 Pro Assembly & Disassembly

Segway C2 Pro Handle Grip Replacement

Segway F2 Series Seat Installation

Segway F2 Series Scooter Assembly & Disassembly

Segway E2 Plus assembly & disassembly

Segway App Operation

Segway

Setup instructions

Apollo Pro front suspension lubrication

Apollo Pro rear suspension lubrication

Apollo Air front suspension lubrication

Apollo Phantom suspension lubrication

Apollo Pro direction nut adjustment

Apollo City Folding hook adjustment

Apollo Pro maintenance guide

Apollo Ghost Hydraulic Brake Adjustment

Apollo Phantom brake adjustment

Apollo Phantom suspension adjustment

Apollo Phantom Front and Rear Suspension Lubrication

Segway Ninebot Max G2 Shock Absorber Adjustment

Segway GT 2 Handle Bar Adjustment

Segway GT 2 Brake Oil Bleeding Tutorial

Segway GT 2 Brake Pads Replacement

Segway GT2 Folding Standpipe Adjustment

Segway GT2 Throttle Calibration

Segway GT2 Brake Adjustment

Segway F2 Series Folding Stem Locker Adjustment

Segway F2 Series Hook Adjustment

Pure Flat tire Fix

Pure Pumping Air with Valve Extender

Pure

Maintenance

Apollo Pro rear swing arm replacement

Apollo Pro controller replacement

Apollo pro turn signal replacement

Apollo Pro front motor replacement

Apollo Pro rear motor replacement

Apollo pro side LED replacement

Apollo Pro fender replacement

Apollo Pro display replacement

Apollo Pro folding mechanism replacement

Apollo Pro Iot module replacement

Apollo Pro battery replacement

Apollo Pro brake lever replacement

Apollo Pro handlebar replacement

Apollo City rear suspension replacement

Apollo City deck plate replacement

Apollo City kickstand replacement

Apollo City charging port replacement

Apollo City rear fender replacement

Apollo City front suspension replacement

Apollo City Stem Replacement

Apollo City Battery Replacement

Apollo City Drum Brake Replacement

Apollo City Controller Replacement

Apollo City Display Replacement

Apollo City Brake Lever Replacement

Apollo City front fender replacement

Apollo City Handlebar Assembly

Apollo City grip tape replacement

Apollo City light cover replacement

Apollo City front motor replacement

City

Apollo Air battery replacement

Apollo Air kickstand replacement

Apollo Air Throttle replacement

Apollo Air Battery Replacement

Apollo Air Brake Lever replacement

Apollo Air Charging Port Replacement

Apollo Air Display replacement

Apollo Air drum brake replacement

Apollo Air Front Fender replacement

Apollo Air front wheel replacement

Apollo Air handlebar replacement

Apollo Air Kickstand replacement

Apollo Air Motor replacement

Apollo Air rear fender replacement

Apollo Air stem replacement

Apollo Air Controller replacement

Apollo Air Front fork Replacement

Apollo Air communication cable replacement

Apollo Air Tire replacement

Apollo Air tire valve replacement

Apollo Ghost Fender Replacement

Apollo Ghost Throttle Replacement

Apollo Ghost Deck LED Replacement

Apollo Ghost Brake Replacement

Apollo Ghost Kickstand Replacement

Apollo Ghost Inner Tube and Tire Replacement

Apollo Ghost Brake Adjustment

Apollo Ghost Rear Motor Replacement

Apollo Ghost Loose Stem Fix

Apollo Ghost charging port replacement

Apollo Ghost Brake Disc/Rotor Disc replacement

Apollo Ghost V3 upgrade installation

Ghost

Apollo Phantom Deck LED Full Replacement

Apollo Phantom Kickstand Replacement

Apollo Phantom Hydraulic Brake Adjustment

Apollo Phantom Deck Cover Replacement

Apollo Phantom Brake Replacement

Apollo Phantom Throttle Replacement

Apollo Phantom Screen Replacement

Apollo Phantom Fender Replacement

Apollo Phantom Inner tube and tire replacement

Apollo Phantom charging port Replacement

Apollo Phantom suspension spring replacement

Apollo Phantom loose stem/ stem tightening

Phantom

Aventure Battery not turning off

Segway Ninebot MAX- G2 Dashboard Replacement

Segway Ninebot Max g2 Front Fender Replacement

Segway Ninebot Max G2 Horn Replacement

Segway Ninebot Max G2 Main Cable Replacement

Segway Ninebot Max G2 built in charger replacement

Ninebot Max G2

Segway P100s Disc Brake Adjustment

Segway P100s Main Cable replacement

Segway P100s dashboard replacement

Segway P100s Ambient light replacement

Segway P100s Rear fender replacement

Segway P100s Built-in charger replacement

Segway P100s Front Fork Octagonal Nut Adjustment

Segway P100s Left Brake Lever and Left Knob Switch Replacement

Segway P100s Right Brake Lever and Throttle Replacement

Segway P100s Handle bar adjustment

P100s

Troubleshooting & repairs