How do I submit a warranty claim?Updated a year ago

To submit a warranty claim with Electric Kicks, follow these steps:

1. Prepare Documentation: Gather all necessary information, including details of the issue, photos of every side of the unit, and a video showing the problem clearly.
2. Contact Support: Email the information to [email protected]. Include:
   • A detailed description of the issue.
   • Photos of every side of the unit.
   • A video demonstrating the problem.
3. Initial Assessment: Our support team will review your submission and may provide troubleshooting steps or request additional information.
4. Service Arrangement: If the issue cannot be resolved remotely, our team will guide you on the next steps, which may include shipping the unit to our head office or an authorized service center for further assessment.