Understand the coverage and benefits of our warranty policies. Learn how to register your product, what is included, and the steps to take if you need to make a warranty claim.
Electric Kicks provides a 12-month warranty on all new products. This warranty covers defects in materials and workmanship under normal use conditions. Here are the key points of our warranty policy: To be eligible for warranty claims, the product mu
Within 30 Days: If your product was purchased within 30 days of the warranty issue arising, Electric Kicks will cover the costs of return shipping. The unit will be inspected upon arrival to determine the root cause of the issues.After 30 Days: If th
Yes, we do have authorized service centers in the main Australian cities. If you need to have your scooter serviced, our team will redirect you to the closest service center to your address. For specific details or to locate the nearest service partn
Yes, we have spare batteries and other parts available in stock for your electric rides. If you need replacement parts or additional accessories, please contact our support team for assistance.
If you encounter any issues with your scooter, rest assured that we are here to help. Our support team will assist you in diagnosing the problem and, once identified, will offer the best solutions to address it swiftly and effectively.
To submit a warranty claim with Electric Kicks, follow these steps:
After the warranty period has expired, you still have the same repair options as during the warranty period. However, please note that customers will be responsible for all associated costs, including labor and parts. Here are the steps to get your u
No, the warranty cannot be transferred to a second-hand owner. The warranty is only valid for the original purchaser and will not cover any issues that may arise if the scooter is resold. For more information about our warranty policies, please refer
