I received a notification that my order has been cancelled. What can I do?Updated 10 days ago

Sometimes, the Electric Kicks order system will automatically cancel orders it deems as a high risk of fraud. This happens to protect customers from credit card fraud. This can be due to a variety of reasons, and as the system is largely automated, the Electric Kicks support team may be unable to inform the Customer as to the exact reasons the order was cancelled. 

If you believe your order was incorrectly cancelled, please contact us on 1300 054 257 or email [email protected]. Customers may be required to show photo identification, or evidence of owning payment methods used in the transaction. We may also need to hold your order for a period of time while we verify your details. Electric Kicks may also request that the Customer pays via a direct deposit, or a third-party payment tool such as Paypal, Afterpay, ZipPay, etc.

Please note, Electric Kicks takes credit card fraud very seriously, and offenders will be reported to the relevant authorities.