Ordering
Can I change, modify, or cancel an order after it has been dispatched?
Electric Kicks are unable to change, modify, or cancel an order after it has been dispatched.
What happens if I need to change or cancel an order after it has been dispatched?
After the order has been delivered, customers can return their order to the closest Electric Kicks warehouse at their own expense within 30 days of the initial purchase so long as the products are unopened, unused, and undamaged. Once the full conten
Do I need to show my ID when my order is delivered?
Customers will need to provide proof of ID before the order is handed over if requested by the delivery partner. This is to ensure that orders are not hijacked by third parties, and offers a layer of security for both our customers and Electric Kicks
I received a notification that my order has been cancelled. What can I do?
Sometimes, the Electric Kicks order system will automatically cancel orders it deems as a high risk of fraud. This happens to protect customers from credit card fraud. This can be due to a variety of reasons, and as the system is largely automated, t
Click and collect policy
Electric Kicks offers Click & Collect as a convenient option for customers to order online and collect their order in person from selected store locations or warehouse collection points. This article explains how Click & Collect works, what you need